Customer Support Manager

Telecommute · Serbia

Description

Semaphore is looking for our next Customer Support Manager to lead the support team. This is a rare opportunity to join an established and growing tech company of around 25 people.

Semaphore is a leading platform for testing and deploying code. Our customers are companies across more than 100 countries, from teams in industry heavyweights to startups just about to make their dent in the universe. What they all have in common is a need to move as fast as possible — and Semaphore enables them to do that.

The Support team's goal is making our customers' experience awesome. Our customer support happiness score is always above 90% and is one of the reasons why Semaphore is rated as #1 in its industry. The support team answers inquiries ranging from billing and user management to complex technical questions.

This is a remote position. Because of time overlap with the rest of the team, we'll consider candidates based in Europe only.

Working hours are full time, 40 hrs/wk Mon - Friday, flexible working time with start between 8am - 10am. The initial probation period is 3 months.

Requirements

Responsibilities:


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Benefits

Who We Are

SemaphoreCI.com is a leader in hosted continuous integration and deployment, with over 30,000 developers relying on Semaphore to test and deploy their code. Our mission is to help teams ship their software faster and with more confidence by providing a fast, robust and scalable platform for software delivery.

We work in small, highly effective teams, and every person is vital to the success of the company.

Our team is made of smart, creative people who love their craft. We believe that a great place to work is where we're surrounded by self-managed people who consistently do good work and positively inspire us.

We work in a fast-changing environment of a new market, and there are many ways you can make a great impact. You will not be just improving the product or customer experience, but have a voice in shaping the company culture too.

Sounds good? Come work with us.


Benefits


Semaphore is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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